How We Build
#1 Our People
Having a small crew of guys who build Trex Decks every day gives us a quality leg up on our competition. We value cleanliness, honesty, and morals as standards while hiring.
#2 Play by the Rules
We always pull permits for new construction and always build to code, whatever the project may be. We wish to save you, the homeowner, from any potential grief and future problems due to the structure being incorrectly built.
Customer Expectations
#3 Materials
We believe that our Trex Products, steel framing/Trex Elevations, and our treated wood framing with joist tape are the best possible quality material to build with. Concrete piers, post brackets, and galvanized fasteners are a must. And, no nails allowed on a Graber Outdoors Deck!
#4 Installation
With an efficient and targeted effort, we can get in and out quickly, weather permitting. We pride ourselves on being mannerly on scheduling and staying on one job once it is started. In our flooring installation, between Cortez plugs and Trex nylon hidden fasteners, you will have no exposed fasteners on your floor. Our specialty is our picture-framed stairs, which provide a high level of quality for you, the homeowner.
#5 Warranties
If you truly want a maintenance free deck that lasts you for a number of years, the most critical part is a working long-term relationship with a contractor who will service and take care of you. When we sell a deck, we realize we are committing to a long-term relationship with you, the customer. This is why we offer a 5 year labor warranty on top of our Trex Pro Certified installation.
Craftsmanship Warranty
We, Graber Outdoors and employees, proudly warranty our craftsmanship against defect or failure for 3 years.
Any event requiring attention within this time frame requires proper notification to allow us to respond. We strive to respond and do an initial assessment within 7 days of being notified.
Any material defects will require being replaced by manufacturer and we supply labor at no cost. We bare no liability on the materials we use, that is between the consumer and manufacturer. But we believe in our products and will supply replacement labor at no cost if issues arise.
We strive to bring high quality material, labor force, and craftsmanship in our work.
#6 Follow-Ups
Follow-up visits are a part of life in the deck business. Mother Nature and the sun reveal our weak points quickly. So we dedicate ourselves to periodic follow-up “checkups” and strive to respond promptly if an issue arises. We appreciate the opportunity to do follow-ups because we cannot address the issue if we are not informed of it.
